Frequently Asked Questions
Everything you need to know about shopping with Ziella.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.
Do you ship internationally?
Yes, Ziella ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order status?
Once your order is shipped, you can track it using the link provided in your shipping confirmation email or by logging into your account on our website.
Are your products covered by a warranty?
All Ziella products come with a 12-month manufacturer's warranty that covers defects in materials and craftsmanship under normal use.